Listening at a conference this week, I heard some great tips on hiring, managing and creating culture:
- Hire only 9’s and 10’s. The 9’s are awesome. The 10’s are also awesome, but think about the five other steps you didn’t think of without being told. And the 8’s, well sometimes they can be coached.
- Don’t try to train the un-trainable
- Hire based on personality and attitude. Motivation and attitude can’t be taught. The rest can.
- Empower. Empower people to make decisions. If they make a mistake, they’ll learn from it.
- Eliminate “No” from your team’s vocabulary
- Walk around. If you’re sitting in your office all day, every day, you’re worthless. Get out. Walk the floor. Talk to your customers. How many raving fans did you create today?
- Be a zealot. Make a big deal out of everything, both the negative and positive. Celebrate all the victories.
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